1Flow

What Is 1Flow?

1Flow is an in-product survey platform that helps teams collect feedback from users while they are using a website or mobile app. It uses AI to generate surveys quickly and then targets them based on user traits, events and behavior so the questions appear at the right moment.

The platform is built for product, customer experience and research teams that want contextual feedback instead of sending generic email surveys. It supports common survey types like NPS, CSAT, CES and PMF, which makes it useful for measuring satisfaction, product-market fit and churn risk.

Who Is the Owner of 1Flow?

1Flow is operated by 1Flow, the company behind the product. Public company databases identify it as a privately held software business focused on user engagement and in-product feedback.

Who Is the Founder of 1Flow?

Public sources identify Kai Jiabo Feng, also referred to as Kai Feng, as the founder and CEO of 1Flow. He is consistently described as the company’s founder across business profile sources.

When Was 1Flow Launched?

1Flow was founded in 2021. That date appears consistently across company profile sources and funding databases.

Where Is the Company Located?

1Flow is headquartered in San Carlos, California, United States. Public office records list 1625 San Carlos Avenue, Suite D, San Carlos, CA 94070 as the corporate address.

Key Features of 1Flow

• AI survey creation: 1Flow can generate customized surveys in seconds based on a user’s goal, which speeds up research setup and reduces manual work.

• In-app surveys and messages: It shows surveys and messages inside your product, so feedback is collected while users are actively engaging with the app or website.

• Event-triggered targeting: You can launch surveys based on user actions, user attributes or analytics events, making feedback more contextual and relevant.

• Multi-language support: 1Flow supports 30+ languages and can serve the correct version automatically based on the user’s preferred language.

• Cross-platform delivery: The platform works across web and mobile apps, allowing teams to run one survey strategy across multiple surfaces.

• Survey types for product teams: It supports NPS, CSAT, CES, PMF and feature feedback flows, which covers the most common customer insight use cases.

• Custom branding: Teams can fully adjust fonts, colors, backgrounds and widget positions to match their design system.

• Real-time analytics: 1Flow provides live reporting and a unified view of responses, so teams can act on feedback quickly.

• Integrations and data sync: It can push feedback into tools like analytics platforms, CRM systems and Slack to keep product and customer teams aligned.

• Embedded media support: You can add images, videos and prototypes to make surveys more engaging and informative.

Best Use Cases of 1Flow

1Flow is a strong fit for product teams that want to understand why users churn, what features matter most and how to improve retention. It is also useful for user research teams that need fast survey creation and contextual targeting without heavy engineering support.

Customer experience teams can use it to measure satisfaction and collect feedback at key moments in the user journey. SaaS companies with web and mobile products benefit the most because they can run one feedback system across all their apps and analyze the results centrally.