11Sight

What Is 11Sight?

11Sight is an AI-powered conversational platform that helps businesses handle inbound calls, book appointments and qualify leads using voice, video and chat. The company now positions itself most strongly around automotive AI agents, where it says its service agent can act as the first line of support, overflow resource or after-hours assistant.

The platform is built to reduce the friction between a customer asking a question and a business responding in real time. Instead of forcing visitors to fill out forms or wait for a callback, 11Sight lets them connect through one click and then hands off to a human when needed with full conversation context. That makes it especially relevant for dealerships, service centers and hospitality brands that depend on fast response times.

Who Is the Owner of 11Sight?

11Sight is a privately held company. Public company databases do not show a single corporate parent, so the business appears to operate independently under its own brand.

Who Is the Founder of 11Sight?

Public sources name Aleks Gollu as a founder and CEO of 11Sight. The company’s current About page also says 11Sight was founded by Aleks Gollu and Farokh Eskafi. Because older and newer sources differ slightly on how the founding story is presented, the most accurate summary is that Aleks Gollu is clearly a founder and Farokh Eskafi is also identified by the company as a co-founder.

When Was 11Sight Launched?

11Sight was founded in 2016. That founding year is repeated across company profiles and startup databases, making it the most reliable launch reference currently available.

Where Is the Company Located?

11Sight is headquartered in Berkeley, California, United States. Some older business listings also mention El Cerrito, California, which likely reflects an earlier office address or nearby corporate listing.

Key Features of 11Sight

• AI Voice Agents: 11Sight’s core feature is its AI agent for automotive and service workflows. The agent answers calls, handles common questions, books appointments and works as a first response layer outside normal business hours.
• Call Orchestration: When a call needs human attention, 11Sight can transfer it to the right team member with the conversation context already attached. That saves customers from repeating themselves and helps staff pick up where the AI left off.
• One-Click Video and Audio: 11Sight began as an inbound video platform, and that capability still matters in its product design. A customer can start a conversation from a link, button or web page without downloading extra software.
• E-Lines and E-Buttons: The platform reduces a digital contact point to a simple URL or button, making it easy to add live communication to websites, emails and social channels. This is useful for lead generation because it cuts down the steps between interest and contact.
• Appointment Booking and Reminders: The AI agents can confirm, reschedule and cancel appointments while also sending reminders. For service businesses, that reduces no-shows and staff time spent on routine follow-up.
• Industry Focus: 11Sight is especially tuned for automotive dealerships, though it also serves hospitality and other customer-facing businesses. That niche focus matters because the workflows are built around repetitive customer conversations rather than generic chatbot use.
• Patents and Infrastructure: The company says it holds three US patents with a fourth pending. It also presents itself as a remote-first team with a long history in conversational technology and live engagement.

Best Use Cases of 11Sight

11Sight works best for auto dealerships that receive large numbers of service calls, appointment requests and customer questions. It is also a good fit for service centers and hospitality businesses where instant communication has a direct impact on bookings and customer satisfaction.

Sales and support teams that want to qualify leads faster can use 11Sight to reduce missed calls and improve handoff quality. Businesses with after-hours demand benefit too, since the AI agent can keep handling basic inquiries when staff are offline.